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When we support an installation that has just gone live, we attempt to secure the services of at least
one of the key consultants involved in the project to assist us in supporting the application due to them
being aware of the issues that arose during the implementation.
Whatever the level of support required, a mutually agreed Service Level Agreement is always put into place
to ensure that any issues that arise are resolved in a timescale acceptable to the severity of the situation.
The smooth running of our client’s systems is of paramount importance to us and so we also offer a range of
services to proactively combat problems before they arise. These would include things such as monthly system
checks, database tune-ups and training, all designed to minimise the number of issues that arise and the
impact of any problems that do occur.
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